EMMANATE

- Exploring Mental Models for Application in Networking Applications, Telephony and Environments

Publications

Project publications:

• Light, A. Vermersch's Explicitation Interviewing Technique Used in Analysing Human-Computer Interaction. CSRP 513. University of Sussex.
• Light, A., and I. Wakeman. 2000. My Name is Chris...: The Effect of Producer Visibility on the Use of Interactive Websites. In Proceedings of OzCHI, December 2000. Sydney, Australia.
• Light, A., and I. Wakeman. In press. Beyond the Interface: Perceptions of Interaction and Audiences on Websites. Interacting with Computers.
• Rimmer, J., and I. Wakeman. 1999. Who Helps the Helpers: Technological Change in the Helpdesk. [Word97] In Proceedings of Ethnographic Studies in Real and Virtual Environments: Inhabited Information Spaces and Connected Communities, 1999. Edinburgh.
• Rimmer, J., I. Wakeman, L. Sheeran, and A.M. Sasse. 1999. Examining Users' Repertoire of Internet Applications. [pdf] In M.A. Sasse and C. Johnson, eds. Human-Computer Interaction INTERACT'99 - Proceedings of IFIP TC.13 International Conference, August/September 1999. Edinburgh: IOS
• Rimmer, J., I. Wakeman, L. Sheeran, and M.A. Sasse. 2000a. How the Users Talk: Capturing User Repertoire for Interface Design.
• Rimmer, J., I. Wakeman, L. Sheeran, and M.A. Sasse. 2000b. Messages from a Tangled Web. [Word97] In Proceedings of OzCHI, December 2000. Sydney, Australia.
• Sheeran, L. 2000. Users' Models of the Internet. [Word97] In Proceedings for the Doctoral Consortium at CHI2000, March 2000. The Hague, Holland.
• Sheeran, L., M.A. Sasse, J. Rimmer, and I. Wakeman. 2000. Contemporary Legends: a Method for the Conceptual Designer's Toolbox. RN/00/52. Dept. Computer Science, UCL.
• Sheeran, L., M.A. Sasse, J. Rimmer, and I. Wakeman. 2000a. Back to Basics: Is a better Understanding of the Internet a Precursor for Effective Use of the Web? [Word97] In Proceedings of NordiCHI, October 2000. Stockholm, Sweden.
• Sheeran, L., M.A. Sasse, J. Rimmer, and I. Wakeman. 2000b. How Web Browsers Shape Users' Understanding of Networks. South African Journal of Information Management, vol 2(2). [Online]. Available: http://www.rau.ac.za/journal/sajim.


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Other references which may be of interest:

• Angela Sasse did her Ph.D. on Eliciting and Describing Users’ Models of Computer Systems. The thesis is excellent reading for anyone interested in conceptual design and mental models in HCI.