How to Get Technical Support
In order to receive technical support for your Official Red Hat product, you must first sign up.
Every Official Red Hat product comes with a Product Identification code: a 16-character alphanumeric string. The Product ID for Red Hat Linux 7.1 is located on a black, red and white card that can be found inside the box. Your Product ID is on a perforated card that you can punch out and keep in a safe place. You need this code, so do not lose the card!
 | Note |
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Do not throw away the card with your Product ID. You need the Product ID to get technical support. If you lose the certificate, you may not be able to receive support. |
The Product ID is the code that will enable your technical support and any other benefits or services that you purchased from Red Hat, depending upon which Red Hat product you purchased. The Product ID may also enable priority FTP access, depending on the product that you purchased, for a limited amount of time.
Signing up for Technical Support
To sign up for technical support, you will need to:
Create a customer profile at http://www.redhat.com/apps/activate/. You may have already completed this step; if you have, continue to the next step. If you do not already have a customer profile on the Red Hat website, please create a new one.
Using your login name and password you created during the customer profile, please login at the Red Hat Support website at http://www.redhat.com/support.
Update your contact information if necessary.
Note If your email address is not correct, communications regarding your technical support requests CANNOT be delivered to you, and you will not be able to retrieve your login and password by email. Be sure that you give us your correct email address.
If you are worried about your privacy, please see Red Hat's privacy statement at http://www.redhat.com/legal/privacy_statement.html.
Add a product to your profile. Please enter the following information:
The Product ID for your boxed set product
A description of the hardware on which the Red Hat Linux product will be installed
The Support Certificate Number or Entitlement Number if the product is a contract
Set your customer preferences.
Answer the optional customer questionnaire.
Submit the form.
If the previous steps were completed successfully, you can now login at http://www.redhat.com/support and open a new technical service request. However, you must still use your Product ID in order to obtain technical support via telephone (if the product you purchased came with phone support). Please do not lose your Product ID, or you might not be able to receive support.