The Red Hat Program Guarantee: Your satisfaction or your money back.
In order to receive the full benefit of the Program Program purchaser *must* provide *all* of the following : Name Postal Address (street address for UPS and FedEx) Phone Number, Fax Number, Email address
The primary form of support designed into this Program is the email support and mailing list services. These forms of support allow us to service the greatest number of clients at the lowest cost per client. Mail List support consists simply of belonging to a mail list from which the member receives messages posted to the whole Membership list by either Red Hat or other Members. It will be a moderated list, to ensure that the volume of messages do become a limitation to the usefulness of the Program's Mail-list service.
Technical support includes answering questions related to Red Hat Commercial Linux and providing fixes for bugs in packages and systems provided by Red Hat. For packages and systems that are authored by Red Hat Research, bug fixes are guaranteed. In all other cases, support does not include authoring of any code or documents.
While very effort will be made to fix bugs in all packages and systems provided by Red Hat, many packages and systems are developed and maintained by third parties. For these packages and systems, we can not guarantee correction of bugs. Moreover, support included with the Program does not cover packages and systems marked as Alpha, Beta, Contributed, or Unsupported.
The support provided should not be used in lieu of reading the available documentation. In cases where Red Hat deems it applies, an answer to a support question may be "Refer to the XXX documentation on page YYY", and such an answer will be considered sufficient.
The Program is not intended to be a training resource for computer operators who do not have a grounding in the Linux or Unix OS. There are many excellent and low-cost training methods for learning the use of Linux and Unix available from many sources, including books, classroom instruction, or video instruction. Contact ACC Corp at (203) 454-5500 for more information on training and educational products.
For support, configuration, and engineering beyond the scope of the Red Hat Developers Program, Red Hat is pleased to offer Custom Engineering services. These services are available on a per/hour or on a quoted contract basis. The standard hourly rate will be $100 per hour, minimum one hour, billable in 15 minute increments.
Red Hat Custom Engineering Services are available for projects such as:
The Program includes frequent updates of the Red Hat Operating system, programs, tool, utilities, and other software. These updates will be provided on CD, or by arrangement by FTP.
While the intention of the program is to produce 10 update CD's per year, Red Hat reserves the right to produce as many or as few update CD's of the Red Hat operating system as it determines are warranted. Regardless of the frequency, purchase of the program will include no less than 10 CD's.
The Program includes a series of Notes describing the updates of the Red Hat Operating system, programs, tool, utilities, and other software. These Notes will be provided as printed material, or by arrangement by FTP. While the intention of the Program is to produce 10 Notes per year, Red Hat reserves the right to produce as many pages and as much text of Notes, or as few pages and as little text as it determines is warranted at the date of publishing.
Red Hat also reserves the right to add additional editions of Notes or to skip an otherwise planned edition of notes at its sole discretion.
Red Hat expressly disclaims all warranties, express or implied including but not limited to, the implied warranties of merchantability and fitness or a particular purpose. Red Hat does not warrant that the functions contained in the Red Hat Linux software will meet your needs or that the operation of the software will be uninterrupted or error free, or that defects will be corrected.
Under no circumstances including negligence, shall Red Hat be liable for any damages that result from the use of Red Hat Software. And in any event, Red Hat's total liability for all damages, losses, or other costs, will not exceed the amount paid by the customer for the Red Hat product.
Red Hat Research, Inc. -- "Moving at the Speed of Linux"
ACC Corp., Inc.
"Home of the PC UNIX - Linux Catalog"
(800) 454-5502 or (203) 454-5500 fax: (203) 454-2582
info@acc-corp.com
http://www.on-the-net.com/acc-corp