Ensuring Your Institution Supports OFX Banking

First, make sure your account is properly enabled for application-based online banking via direct OFX connections. Keep in mind that this type of online banking often requires a different login/PIN than the ones that are used for ATM or web-based banking. If you've never used a desktop application to access your accounts, you will most likely need to contact your bank and have them set it up.  Check with your financial institution to see if that is the case. 

Also, keep in mind that some institutions impose a monthly or per-use charge for this type of service which may be absent from web-based online banking.
When you enable your account for access from Moneydance, your financial institution should let you know what customer ID/login and PIN to use.

Be sure to check our forums for tips on streamlining this process: http://moneydance.com/forum